Privacy Policy
What we collect
We collect the information you give us and the information your device gives us when you use Complete Drama.
Account information — your name, email address or phone number, and date of birth. If you sign in with Apple or Google we receive only what those services pass to us.
Viewing activity — which series and episodes you watch, how far you get, the audio language you choose, and what you save to your list.
Purchases — coin packs and subscriptions you buy, and how you paid. We never see or store your full card number; that stays with our payment processor.
Device and technical data — device model, operating system, app version, approximate location from your IP address, and connection type.
If you use the app without an account, this information is held against a device identifier rather than a person, and it transfers to your account if you later create one.
How we use it
To run the service — playing episodes, remembering where you stopped, applying your coin balance and subscription. To recommend series based on what you've watched and the genres you chose. To process payments and prevent fraud. To send you the notifications you've opted into, and the transactional ones about billing that we're required to send. To pay creators accurately, since every episode you unlock contributes to a specific creator's earnings.
AI dubbing and your data
AI dubbing operates on content that creators upload, not on anything about you. Your viewing data is not used to train voice models. The only connection between you and the dubbing system is your language preference, which determines which audio track we serve you.
Where a series has an AI-generated audio track, it is labelled as such in the app before you play it.
How long we keep it
Account and viewing data are kept while your account is open. When you delete your account we remove your personal information within 30 days. Transaction records are retained where accounting and tax law requires it, with your identity removed. Server logs are kept for 90 days.
Your rights
You can access, correct, download or delete your data from Settings in the app, or by emailing privacy@completedrama.com. Deleting your account removes your personal information; we retain transaction records where accounting and tax law requires it, with your identity removed. You can withdraw consent for marketing messages at any time without affecting your access to the service.
Children
Complete Drama is not intended for anyone under 13, and some content is restricted to 16+ or 18+. We ask for date of birth at signup and use it to filter age-restricted content. If we learn we've collected data from a child under 13, we delete it.
International transfers
We operate in 47 countries and process data on infrastructure in the United States and the European Union. Where data leaves the country you live in, we rely on standard contractual clauses or an equivalent safeguard recognised in your jurisdiction.
Changes to this policy
When we make a material change we tell you in the app and by email at least 30 days before it takes effect, and we say what changed rather than only that something did.
Contact us
Complete Drama Ltd, 1201 Wilshire Boulevard, Los Angeles, CA 90017, United States. Data protection queries: privacy@completedrama.com.